« Dial up sucks | Main | Snow=Sew! »

December 03, 2005

Suck on this Verizon DSL!

empirestreetartblog.jpg
Ok, I don't really mean to be that harsh with Verizon DSL but really, they suck! After a ton of calls, being put on hold, being told different things by all the different people I spoke with, I finally put in the towel and decided to cancel. Optimum Online was coming on the 1st to put in cable modem and I told myself if Verizon DSL doesn't figure out what the hell the problem was, Sayonara baby! So I called on the 31st to cancel and miraculously someone decided to tell me the truth (or so I think!) Apparently, Verizon DSL was having this $14.99 DSL promotion (even tho we opted for the more expensive, faster speed DSL) and they've been overloaded. My "slot" was for mid December, meaning by mid December I should be up and running. HA! What the fuck is that bullshit? So do you mean to tell me everytime I've called and had to be put on hold and run through diagnostics, it was all for nothing? They gave me a 60 day credit so I won't have to pay for anything and if I decide I don't like cable modem (so far it's great!) I can still have the same slot and won't have to start from the beginning again if I canceled. I took this credit because I figured it didn't hurt and that was before Optimum came and installed the cable. They came on the 1st, earlier than the appointment even! After a minor snafu on their end and then our end, we're up and running and I couldn't be happier!

Posted by luluvision at December 3, 2005 10:48 AM

Comments

i love this photo! a lot!

i hate dealing with verizon anything but my cell phone is ok thru them i've had no problems with it, everything else tho is always a problem with them.

Posted by: jen at December 3, 2005 12:12 PM

I agree 100%. Verizon DSL has jerked me around so much with suck ass customer service, billing errors, Bangalore India Tech Support that can't speak English and delays out the wazoo that I dropped them for Cable DSL and have loved it ever since. FRIG VERIZON up the ass! In closing let me also say that I really hope that Verizon will someday piss off the wrong person with their suck-ass customer service, hopefully a real hardcore nutcase who will later walk into Verizon Corporate HQ with several SEMIAUTOMATIC WEAPON(S) and start killing these bastards en-masse.

Posted by: Kenny Mc Cormick at April 7, 2006 12:18 PM